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NORMALISE CARE CONVERSATIONS

Conversation lies at the heart of every relationship we try to build as human beings. But Care conversations rarely feel normal.
 
A doctor giving a cancer diagnosis to a patient. A talk between two parents and a teacher deciding the future of their child. A community worker discussing welfare options with a 70 year old man living alone.
 
They leave everyone involved feeling disempowered to act. Lost, frustrated or simply numb and resigned to the fact that they have only minutes for what they know is an important conversation.

Engrained hierarchies and unequal power roles, our own preconceptions and the lack of a common language, or simply the fear to speak up, bring us to miss the chance to empathise and to connect at such crucial moments when we really need each other.
 
How can we break the communication barriers within the Care system and start to build true, caring relationships?
 
How can we facilitate effective conversations with actionable toolkits that naturally connect us, instead of separating us? How can we design supportive spaces to foster a more equalised experience? 

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For the last 4 years, we have been collaborating with Hospital Clinic Barcelona supporting the Chronic Pain team in redesigning the patient experience in their Service. We have co-designed with patients, caregivers and professionals their new space to support more caring conversations. Now we’re co-creating a new First Conversation protocol.

Read our ‘From Consultation to Care Conversation’ article here to explore the power of conversation as a therapeutic tool